FAQ


Where is TGL located?

Jos, Plateau State but we  currently deliver to Lagos, Abuja, Kaduna, Kano, Bauchi, Benue,  Benin, Maiduguri, and Port Harcourt.

What is your delivery charge?

This varies depending on what you are ordering; size, quantity and delivery location

Are your products washed and cleaned before delivery?

No, they are not washed. They are fresh from the farm and packaged neatly before delivery. 

If I place an order when will it arrive?

We ships orders weekly, delivery date varies. Kindly call 09070871007 for delivery schedule. Thank you

What should I do when I receive my order?

Your box should be opened as soon as possible, due to the quick perishability of fruits and vegetables and change in weather. Items in the box should be checked and confirmed to be intact, complaints should be made within 8 hours of delivery or when our after sales team reaches out via text or phone call to confirm delivery.

Help, I haven’t received a confirmation email

Apologies, if you can email us a screenshot of your order, we can locate it on our system and manually send you your confirmation

My product didn’t arrive in the condition that I expected, what should I do?

On the rare occasion that your product doesn’t arrive in pristine condition, send a photo to the channel you ordered from within 8hrs of your package being delivered. Due to the quick perishability of our product, we cannot accept pictures that are sent more than 8hrs after your package is marked as delivered and successful.

My Product arrived in bad condition, what should i do?

When we ship our products, we make sure that everything is in great condition, but unfortunately the variations of temperature and the way the shipping company handles the package can cause even the best fruits and vegetables to perish quickly.

Solution A) Kindly provide us with images of the affected items. We need to be able to see what’s going on with each piece in order to accurately assist in making it right for you.

Solution B) we’ve received the picture that you have provided and we will discuss with our team internally regarding providing you with a partial refund or replacements. Thank You.